Refund, Return & Shipping Policies

Refund & return policy

Returns
According to the European laws and reglaions, our no-questions-asked return policy lasts 14 days. If you wish to return your jewelry, please reach out via email: pretty@prettydifferentshop.com within your return eligibility window of 14 calendar days since the receipt of your order.

To be eligible for a return, your item must be undamaged and in the same condition that you received it.
Customized jewelry (for example a ring which was sized for you or an altered chain) are exempt from this policy, hence can not be returned.

Refunds procedure
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund in case the jewelry arrived damaged.
In case of approval your refund will be processed within 7 calendar days, and a credit will automatically be applied to your credit card or original method of paymentyou have used.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at pretty@prettydifferentshop.com.

Layaway items
According yo our policies, layaway jewelry cannot be returned or refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, kindly send it with a track & trace insured service to the following address: Noordsingel 55A, 3035EJ Rotterdam, Netherlands

It is our obligatory requirement that all outbound and inbound post transactions are done via insured and tracked service. This protects both the buyer, as we all the seller from post service malfunctions, damage or loss. The Buyer is responsible for return shipping costs.

Shipping policy

We have you covered and ship globally with an insured, secure track & trace service. We have exlusive contracts with the top 3 express global service providers. All items above 500 EUR are shipped with complimentary UPS, DHL or FeDex Express service. All purchases below 500 EUR will be sent via regular post.
All additional items are shipped free of charge.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. Our shop is not responsible for any delays or additional charges due to customs.